Playhowse

About Us

Communication

Communication Policy

All children and families will be treated with respect and dignity. In return, we expect the same from each of our families. We will not tolerate hostile or aggressive behavior or language. If this occurs, we reserve the right to terminate childcare service to your family.

The Playhowse office line is the first option for direct communication with administration/teachers.

The Playhowse Learning Centers use two apps for communication, Brightwheel and the GroupMe App both are versatile group messaging apps that can be effectively utilized for teacher-parent communication. QR codes for each specific classroom’s GroupMe are posted next to each room door and a Brightwheel signup link will be emailed or text to you upon registration.

Our teachers will use these apps to share updates, reminders, and information related to class activities in a group format. Brightwheel and GroupMe also offer direct messaging if needed.

Staff will be encouraged not to share their personal cell phone numbers.

Teachers can be contacted during our business hours of operation. (M-F 7am-6pm)

Teachers will make every effort to respond in a timely matter to parent communications.

Parents are asked to keep these things in mind:

  • Confidentiality may limit information that can be shared with parents, including but not limited to the names of other children in the class/centers, & any other information about children other than their own.
  • Events of day-to-day job duties sometimes preclude immediate responses.
  • Teachers may need some time to collect needed information before responding.
  • Always use a respectful tone making requests not demands.
  • Be prepared to work collaboratively to solve problems entering all exchanges with an open mind assuming a shared best interest for your child.

Parental Access Policy

Parents/Guardians are welcome to visit the building anytime during regular operating hours as long as your child is enrolled.

We ask that you check in with the Director or staff in charge when coming and going from the centers.

Please, remember the security door is not effective if not used properly. Do not allow anyone through the security door without them first entering a code into the machine.

About

Parental Involvement Policy

Parental involvement with your child is encouraged. We will have several opportunities throughout the school year and summer for parents to attend and get involved with their child’s classroom.

Some activities include but are not limited to: Donuts with Dad, Muffins with Mom, Breakfast with Grands, field trips, holiday parties, etc.

Teachers are more than happy to arrange the best available time for a conference with a parent upon request.

Any conference should be conducted in the privacy of the teacher/parent/administrator and never in front of the child.

When appropriate, the center’s Owner and/or Director may request a meeting with the Parent/Guardian in order to discuss their child’s developmental growth, learning, progress, behavior, etc. At times, the TIKES Mental Health Consultant may help conduct these meetings.

Parents will be required to attend any conference or meeting called by the center’s Director.

Infant Daily Report/Observation Report Policy

Every infant under the age of 1 will have an Infant Daily Report.

Included in each Infant Daily Report is information such as liquid/food intake and times, disposition, diaper change times and type, and sleeping patterns including times and duration, and will be kept current throughout the day.

Observation reports are completed by the teacher upon arrival at the centers and updated throughout the day.

Included in Observation Reports is information such as physical condition of each child that will be observed for possible signs of illness, infections, bruises or injuries, and when something is observed, it will be documented, and such documentation shall include an explanation from the parent and/or child.

Incident/Accident Report Policy

The parent will be notified immediately in the following circumstances:

  • blood not contained in an adhesive strip
  • head, neck, or eye injury
  • human bite that breaks the skin
  • animal bite
  • impaled object
  • broken or dislodged teeth
  • allergic reaction skin changes (e.g. rash, spots, swelling, etc.)
  • unusual breathing
  • symptoms of dehydration
  • temperature reading over 100.4
  • injury or illness requiring professional medical attention

Incidents, injuries, accidents, illnesses, and unusual behavior will be documented and reported to the parent no later than when the child is released to the parent or authorized representative on the day of the occurrence.

Incident/Accident Reports are property of The Playhowse. A copy of these reports may be provided upon request.